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Airlines & Airports

 September 04, 2013
Accor To Manage Qantas Domestic Lounges

 Accor will take over the operations for the majority of Qantas Domestic Lounges, bringing the group's hospitality expertise to further enhance the customer experience. Having successfully managed Qantas' First/Business Lounges in Sydney and Melbourne Airports for over five years, Accor will now also oversee the domestic lounge portfolio in Sydney, Melbourne, Brisbane, Adelaide, Canberra and Perth, with a roll-out from November this year.

Earlier this year, Qantas relaunched its newly refurbished Lounge in Singapore, also managed by Accor, which has received excellent reviews from customers.

Simon McGrath, Accor's Chief Operating Officer Australia and New Zealand said the deal brings together the two biggest names in tourism and hospitality in Australia to provide the best possible service to Qantas Frequent Flyers.

Qantas domestic lounges will be run under the auspices of Accor's upscale Pullman brand, which has grown in the past few years to become Australia's largest five-star hotel network. Accor's involvement extends to providing staff training, lounge management and food and beverage services across six key domestic ports.

"Both Qantas and Accor put the customer first in their operations and we are proud to introduce Qantas flyers to the Pullman standards of hospitality which will see greater personalisation of services, enhanced dining experiences and the warmest welcome in the industry," he said.

Alexi Vrontamitis, Regional General Manager Qantas International Lounges, said the extension of Accor's relationship with Qantas is testament to the success of the partnership.

"This partnership brings Accor's extensive knowledge and expertise to the domestic lounge product for Qantas and means we can bring Accor's national reach and resources to the forefront to enhance the customer experience," he said.

"We are very excited to extend the Qantas/Accor partnership further and look forward to creating an even better service standard for Qantas customers into the future."

Accor, the world's leading hotel operator and market leader in Europe, is present in 92 countries with more than 3,500 hotels and 450,000 rooms. Accor's broad portfolio of hotel brands - Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Suite Novotel, Mercure, Adagio, ibis, ibis Styles, ibis budget and hotelF1 - provide an extensive offer from luxury to budget. With more than 160,000 employees in Accor brand hotels worldwide, the Group offers its clients and partners 45 years of know-how and expertise.