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 September 24, 2012
Amadeus and EVA Airways Enter Long Term IT Partnership As EVA Prepares To Join Star Alliance

 At a signing ceremony in Taipei, Amadeus and EVA Airways announced that EVA Airways has selected the full Amadeus Altéa suite to manage its international passenger loads. The airline signed this latest agreement in the wake of its acceptance onto the Star Alliance, for which Amadeus is the preferred IT platform provider.

The long-term agreement with Amadeus will bring EVA Airways and its subsidiary, UNI Airways, onto a Common IT Platform already used by 64% of the Star Alliance members which offers enhanced customer service functionalities, for both sales and airport environments.

At the partnership ceremony, EVA Airways' Austin Cheng, Executive Vice President Project Division said, "This new long-term IT agreement is testament to our continued strategy to strengthen EVA Airways' service enhancement and expand our global customer base. Amadeus is the leading IT solutions provider for the global airline industry, and as the favoured partner for the Star Alliance its Altéa suite was the obvious choice to enhance our end-to-end customer experience.

"By tailoring the solutions to meet our specific needs, we are confident that the change in IT platform will allow us to further expand our quality-focused service network, drawing on cutting edge technology to power our business forward while maintaining our uniquely personalised EVA Airways touch that we have become famous for," added Cheng.

The full solution roll-out, scheduled for completion in 2013, will include a series of streamlined passenger service solutions including inventory, reservations, fare quote and ticketing, passenger check-in and departure control capabilities, and business process alignment; ensuring the airline has even greater co-operation within the alliance, enabling a seamless customer experience between members.

In a region first, EVA Airways will also become the first Taiwanese carrier to use the Altéa Revenue Management system offering traditional airline revenue management techniques paired with demand forecasting and advanced decision support tools. In addition the integration of Amadeus' E-Commerce Web Design Services solution will allow the airline a tailored approach to updating its web portal.

David Brett, President, Amadeus Asia Pacific said that the agreement signified a major Altéa contract with a leading Asian airline; a key milestone for Amadeus.

"EVA Airways will join a growing group of over 140 forward-thinking airlines that recognise the flexibility and customer centricity that Amadeus' state-of-the art technology brings to their operations."

"Firmly placed at the forefront of airline technology provision in the Asia Pacific market, Amadeus is in a strong position to support the growing Chinese and broader Asian aviation and travel industry," said Brett.

EVA Airways is one of several leading Asian airlines that have chosen to outsource their IT. As airlines recognise the enhanced service capacity and ease of use which comes from working with a global IT solutions provider, Amadeus believes that even more airlines will choose its unique portfolio of new generation airline solutions for airlines and alliances looking to introduce a seamless service across their network.