G.D.S. / C.R.S.
|December 02, 2013|
Amadeus and Asiana Airlines Celebrate Success With Altéa Suite
|Amadeus, a leading technology partner for the global travel industry and Asiana Airlines, a global airline with the management ideology, maximum safety and customer satisfaction through service, today celebrates the airline's successful migration to the Amadeus Altéa Suite. The new system will now manage its domestic and international reservations, inventory operations and power its website. |
The new system marks an important step forward for the airline's growth strategy as it plans to overcome 2013 challenges and plans for success in 2014 and beyond. The new system will support Asiana's growth strategy by enhancing customer service and driving more efficient business operations. As a Star Alliance carrier, Asiana Airlines will use the Altéa Suite to enhance interconnectivity and information-sharing between partner airlines, enabling the airline to deliver a smooth and seamless travel experience to its customers.
Kwang Hee Ryu, Executive Vice President, Commercial-Passenger, Asiana Airlines said, "We are very excited to have the new system in place and expect our customers to see the benefits almost immediately. Working closely with Amadeus, we have had a dedicated team in place to ensure a seamless transition and we couldn't be happier with the results."
The Altéa Suite was implemented in over 200 Asiana Airlines offices, while 240,000 flights, 800,000 Passenger Name Records (PNRs), 300,000 frequent flyer profiles and 200,000 e-tickets were moved to the new system. In addition, over 440 Asiana Airline agents were trained, making it one of the airlines' largest projects since it announced its intention to implement Altéa in 2011.
Hazem Hussein, Executive Vice President, Airline Commercial, Amadeus Asia Pacific added, "This is the first full service airline in North Pacific to implement Altéa and it's a great example of effective collaboration and project management enjoyed between Asiana Airlines and Amadeus."
Additionally, Asiana Airlines' customers will also benefit from Amadeus e-Retail that will enhance self-service functionality, enabling consistent shopping experience when searching for Asiana flights, exploring special offers, redeeming frequent flyer miles, or when rebooking alternative travel options.
The Altéa Suite is a passenger service system that completely re-engineers the end-to-end customer experience and flight departure process. It also automates flight schedules, seating and re-accommodation, to improve business efficiency and performance, reducing waiting times at airports and enhancing customer service.