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Hotels & Resorts

 April 07, 2014
Complimentary Breakfast Is Voted Number One Hotel Amenity By Global Travellers - Hotels.com

 It seems global travellers lead with their stomachs when it comes to choosing their ideal hotel amenities. Hotels.com today reveals that complimentary breakfasts have this year been voted the number one hotel facility travellers look for ahead of last year's number one, free WiFi.

Last year's victor, free WiFi, was knocked to third position when it comes to most preferred hotel amenity. When customers were asked to rank 33 different amenities, it was found that a breakfast was the first choice amongst travellers, followed by an accessible restaurant.

The top ten amenities chosen for the ideal hotel also included parking, smoke-free areas and coffee and tea available in the hotel lobby upon arrival. At the other end of the scale were the amenities voted least important, including child-friendly amenities, pet friendly services and hair salons. Conference centres and meeting rooms were also seen to be one of the least important amenities, even though over a third of respondents were business travellers (35%).

When asked for the most important amenity found inside the hotel room, free WiFi came out on top followed by a bathroom with a shower, while childcare in the room was voted the least important.

Alison Couper of the Hotels.com brand said, "Travellers seem to have become fixated on where their next meal is coming from and this is highlighted in the findings. With the ever-increasing importance of technology it's surprising to see free WiFi has fallen from the top spot in the overall hotel amenities list, though it is still the most important for those when they are actually inside their hotel room, showing that keeping in contact whilst away remains a priority."

Top 10 Most Important Hotel Amenities in Hotels:

1 Complimentary Breakfast
2 Restaurant
3 Internet / Free WiFi
4 Parking
5 24 hours Front Desk Service
6 Smoke Free Hotel
7 Swimming Pool
8 Bar
9 Air Conditioning
10 Coffee/Tea in Lobby

Top 10 Most Important Hotel Amenities in Hotel Rooms:

1 Internet / Free WiFi
2 Bathroom with Shower
3 Room Size
4 TV Facilities
5 Air Conditioning
6 Coffee/Tea
7 Non-Smoking Rooms
8 Premium Bedding
9 Daily Housekeeping
10 Mattress Type

Hotels.com

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