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M.I.C.E. Venues

 December 02, 2013
The Kuala Lumpur Convention Centre To Invest RM7.5 Million In Technology

 The Kuala Lumpur Convention Centre (the Centre) is investing RM7.5 million over the course of the next year on four technology projects as part of its ongoing effort to improve its world-class service delivery for delegates and visitors alike.

According to the Centre's IT Manager, Richard Soo, the Centre is already regarded as the most technologically-advanced venue in Malaysia and the four projects being undertaken are essential in maintaining this position by improving the core technology infrastructure. "We are essentially 'future-proofing' and our investment of RM7.5 million is testament to our commitment to innovate and stay ahead of the curve in our increasingly technology-driven world."

The four projects include upgrading the data centre backbone infrastructure to 10 Gigabytes, introducing a digital walkie talkie system, implementing an IP (Internet Protocol) CCTV (Closed-Circuit Television) system and improving the virtualised server environment for the data centre.

The upgrading of the data centre infrastructure to 10 Gigabytes is great for clients as it will provide better AV quality and ensure a faster and more stable connection speed for those surfing at the Centre. With internet connectivity and usage continuing to grow this change will help pre-empt any future bottlenecks. In addition, the improved infrastructure provides team members with better monitoring and control mechanisms which will help increase productivity levels, explains Soo.

"To provide guests with better security we are also improving our capabilities through the upgrades of the walkie talkie and CCTV systems. The former will increase our coverage area to ensure there are minimal 'blind spots'. This will ensure better communication between our team members, which will help to provide a more responsive service for our guests. The latter will expand our video surveillance capabilities with better quality video coverage at more locations throughout the venue giving client's added peace of mind."

These additions to the Centre's technology setup are part of ongoing efforts to provide clients with the best and safest possible experience. The Centre already provides free 40MB Wi-Fi access, which was previously upgraded in 2012 to offer greater bandwidth for faster and easier real-time access through Wi-Fi 'hot spots' or via 12 complimentary internet stations around the venue.

Kuala Lumpur Convention Centre

The Kuala Lumpur Convention Centre (the Centre) is a component of the Kuala Lumpur City Centre (KLCC) and is managed and operated by Convex Malaysia Sdn Bhd, a joint-venture company between KLCC (Holdings) Sdn Bhd and AEG Ogden Pty Ltd, Australia.

A winner of numerous awards including the International Congress and Convention Association (ICCA) Best PR Award, rAWr (Recognising Award Winning Results) Awards 2013 for 'Purpose Built Convention & Exhibition Centre Award For Excellence' in the Business Events category; Kuala Lumpur Mayor Universal Access Award 2013; Meeting Industry Marketing Awards (MIMA) 2012 for 'Best Print Advertising Campaign (Gold)' and the MICE Report Awards 2012 for 'Best Convention Centre in Asia'; the Centre is a wholly-owned facility of Kuala Lumpur Convention Centre Sdn Bhd which in turn, is owned by KLCC (Holdings) Sdn Bhd, a wholly-owned subsidiary of Petroliam Nasional Berhad (PETRONAS).

The Centre has ISO 9001, ISO 22000, ISO 14001 and OHSAS 18001 certifications, EarthCheck Bronze status (environment) and Hazard Analysis and Critical Control Points Certification (HACCP) recognition, the international food safety system for international convention facilities and five-star hotels. It is also the first in Asia to receive the 'Gold' AIPC Quality Standards certification.

Comprising two auditoria (seating 3,000 and 500 respectively), 12,310 sqm of Exhibition Halls including a 2,600 sqm standalone marquee, a Grand Ballroom which seats 2,000 diners, a Banquet Hall for 500, a Conference Hall for 1,800 and 20 other meeting rooms, the Centre provides 22,659 sqm of function space in the heart of Kuala Lumpur.