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 August 08, 2014
Kuala Lumpur Convention Centre's TenOnCall Concept Captures The Small Meetings Market

 The first half of 2014 has seen the Kuala Lumpur Convention Centre's (the Centre) TenOnCall (TOC) record its highest number of events since the launch of the product in November 2008. The 713 events held between 1 January and 31 June 2014 was 59% of the total 1,216 (events) held in the whole of calendar 2013.

Angeline Lue, the Centre's Director of Sales & Marketing, attributed TOC's strong performance to growing market demand for innovative all-in-one packages, consistent quality service and professional execution, coupled with the all-day dining concept. "TOC has seen attendance numbers grow by some 168%, from 12,873 participants in its first full year of operation between 1 January and 31 December 2009 to 34,614 for the same period last year (2013)."

Located at the Centre's Level 4, TOC comprises 10 flexible meeting spaces where a client can, literally, walk in, select their pre-set room configuration and execute a same-day meeting, be it for 15 or up to 150 persons. All TOC bookings also include use of audio-visual equipment and an AV technician on standby, complimentary WiFi access, built-in LCD signage at the entrance foyer plus free-flow lifestyle cuisine (including a working buffet lunch) and beverages throughout the meeting duration. Clients also have the option of full and half-day packages.

"Of course," said Lue, "we also listen to what our clients want and continually enhance or adapt the product to meet different needs and requirements."

Citing TenOnCall PLUS (TOC PLUS) as an example, Lue said through regular client focus groups, TenOnCall PLUS was introduced. "TOC PLUS extends the TOC benefits to three more function areas of varying sizes with the 'PLUS' being a unique space with natural lighting, own personal free-flow lifestyle cuisine and beverage service, and a dedicated private meeting room and an outdoor balcony as a designated smoking area."

More recently, the Centre has introduced the TOC 'Sundown Hour Packages' to give clients the option of taking their meeting programme to a relaxing conclusion with a two-hour cocktail hour of free-flow beverages including sweet and refreshing Asian-influenced mocktails and cocktails, basic PA system and sound technician on standby for a minimum of 50 guests and above.

Kuala Lumpur Convention Centre

The Kuala Lumpur Convention Centre (the Centre) is a component of the Kuala Lumpur City Centre (KLCC) and is managed and operated by Convex Malaysia Sdn Bhd, a joint-venture company between KLCC (Holdings) Sdn Bhd and AEG Ogden Pty Ltd, Australia.

A winner of numerous awards including the International Congress and Convention Association (ICCA) Best PR Award, rAWr (Recognising Award Winning Results) Awards 2013 for 'Purpose Built Convention & Exhibition Centre Award For Excellence' in the Business Events category; Kuala Lumpur Mayor Universal Access Award 2013; Meeting Industry Marketing Awards (MIMA) 2012 for 'Best Print Advertising Campaign (Gold)' and the MICE Report Awards 2012 for 'Best Convention Centre in Asia'; the Centre is a wholly-owned facility of Kuala Lumpur Convention Centre Sdn Bhd which in turn, is owned by KLCC (Holdings) Sdn Bhd, a wholly-owned subsidiary of Petroliam Nasional Berhad (PETRONAS).

The Centre has ISO 9001, ISO 22000, ISO 14001 and OHSAS 18001 certifications, EarthCheck Bronze status (environment) and Hazard Analysis and Critical Control Points Certification (HACCP) recognition, the international food safety system for international convention facilities and five-star hotels. It is also the first in Asia to receive the 'Gold' AIPC Quality Standards certification.

Comprising two auditoria (seating 3,000 and 500 respectively), 12,310 sqm of Exhibition Halls including a 2,600 sqm standalone marquee, a Grand Ballroom which seats 2,000 diners, a Banquet Hall for 500, a Conference Hall for 1,800 and 20 other meeting rooms, the Centre provides 22,659 sqm of function space in the heart of Kuala Lumpur.