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Technology

 July 11, 2000
Oracle And Cisco Single Voice & Data System for Business Communications

 Oracle Corp. and Cisco Systems, Inc. are working together to jointly develop and deliver a solution addressing the increasing demand for a single, Internet-based communications network, based on Voice over Internet Protocol (VoIP), in the contact center. Oracle and Cisco intend to address the fundamental shift towards the Internet as the leading communications network for both voice and data by delivering an integrated solution that will allow companies to use the Internet as their communications infrastructure, facilitating cost-effective and multi-media business communications.

The joint Oracle/Cisco new world customer interaction solution is expected to transform businesses by tightly integrating the Oracle(r) E-Business Suite with Cisco's customer contact software platform. With today's announcement, Oracle and Cisco continue to take the lead in new world communications by working together to deliver a single, integrated IP-based customer interaction solution for the contact center.

"As the Internet is the final evolution of the computing industry, Oracle and Cisco are driving the final evolution in the telephony industry with this solution for Voice over Internet Protocol," said Mark Barrenechea, senior vice president, CRM products division, Oracle Corp. "Oracle and Cisco are joining forces, to take the lead in this nascent market and deliver on the vision of a single network communications solution for business interactions."

"Cisco and Oracle are working together to develop and deliver the new world customer interaction solution allowing businesses to take their customer relationships to the next level," said James Richardson, senior vice president for the enterprise line of business and Internet Communications Software Group, Cisco Systems, Inc. "By combining the Internet and software for e-business, Cisco and Oracle expect to deliver a comprehensive range of IP-based customer interaction solutions that will dramatically improve the end user experience."