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Technology

 April 04, 2001
Leapnet Designs Web-Enabled Booking Engine For Cathay Pacific Airways

 Leapnet, Inc., an Internet professional services company, today announced that it has designed, developed and deployed a new custom Web-enabled booking engine for Cathay Pacific Airways. This engagement advances Cathay Pacific's aggressive plans to emerge as Asia's leading eBusiness airline. Terms of the contract were not disclosed.

As the prime contractor of the project, Leapnet implemented the Amadeus 1A-Res XML product to create an Internet Booking Engine (IBE) on the IBM WebSphere platform using Enterprise Java Beans (EJBs), Java Server Pages and other java technologies. The new IBE enables customers to efficiently access fares and purchase tickets on Cathay Pacific's flagship Web site (http://www.cathaypacific.com). Customers can additionally exchange Asia Miles for tickets on Asia's very first awards fulfillment site. Designed by
Leapnet to expedite future developments and complement the site's existing look and feel, the sleek architecture offers a user-friendly interface with the ability to retrieve more information, simpler and faster navigation, and a smoother process.

"Leapnet has been instrumental in developing the framework and interface for us to provide our online customers with services that were previously unavailable," said Tehmton Cooper, Internet Booking Manager of Cathay Pacific, who further noted that the company will invest over HK$2 billion on a range of eBusiness initiatives over the next three years. "Leapnet's back-end expertise and strategic thinking, particularly in the online travel sector, yielded a booking engine that best suits our customers' needs. As we assume a leadership position in the use of new technology, this project helps fulfill our promise for enhanced convenience and greater ease of access for all of our passengers."

In recognition of Cathay Pacific's audiences that span across the world, Leapnet additionally collaborated with Planet Leap to translate the booking engine into three languages - English, Chinese and Japanese - with plans to add Korean shortly.

"In essence, the booking engine for an airline like Cathay Pacific opens a more accessible sales office with several opportunities for increased transactions and reduced costs. It not only produces tangible, bottom-line results, but it also enhances the level of customer service," noted Michael Oltman, Leapnet's Senior Architect and Technology Manager of Online Travel. "Cathay Pacific recognizes this fact. By specifying Cathay Pacific's business rules within the framework, we were able to customize the Amadeus product into a comprehensive booking engine that provides services specific to Cathay Pacific's needs and the needs of their customers. We look forward to embarking on future projects with both Cathay Pacific and Amadeus."

This Web engagement furthers Leapnet's proficiency in the online travel space, which includes the development of American Airlines' Web site, the travel site for Wal-Mart, and andbook, the premier European hotel Web site for Accor, the Forte Hotel Group and Hilton International.