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Technology

 June 21, 2001
Japan Airlines Picks IBM For Services

 Japan Airlines has selected IBM to manage its systems development and operations, plus other services, in a10-year, $664 million agreement.

IBM Japan will invest in and provide provide managers and engineers to JAL Information Technology Co., the information technology subsidiary of the airline. Also, IBM will provide marketing and technology expertise to enable the airline to increase its sales and profit.

"In an era where IT is developing at a rapid rate, this partnership with IBM will allow us to develop new technology solutions that will drive customer satisfaction and help us meet our corporate strategy, while increasing the external competitiveness of JIT," said Katsuo Haneda, senior managing director of JAL.

Teruo Shimizu, general manager, IBM Global Services, Japan, said, "This outsourcing agreement is the largest of its scale for the Japanese airline industry. It combines the strength and knowledge of both JIT and IBM to provide long-term outsourcing services to JAL in a very cooperative manner."

Japan Airlines and its affiliates, which comprise the largest air-transport operator in Japan and Asia, serve a network of 140 international and domestic locations in 31 countries. The JAL Group's core operations are in air transport and encompass hotel and resort management, in-flight meal catering, cargo, trading and logistics, information systems, credit card and leasing and temporary staffing.