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Travel Management

 February 13, 2012
Dragonair Completes Upgrade of Reservations System

 Dragonair has completed the upgrade of its new passenger reservations system as planned over the weekend.

The changeover to new technology to replace a system introduced in the 1980s will ensure that Dragonair can continue passengers' needs in the future as the airline continues to grow.

The major systems are online and functioning as planned, and one more customer facing system, Advance Seating Request, will be scheduled to go back online Tuesday, 14 February.

The carrier thanks its customers for their patience and continued loyalty. It will continue to strive to minimise and avoid any inconvenience that may cause to its customers and looks forward to serving them better with the new system.

As expected, call volume at the airline's worldwide call centres has been greater than normal resulting in longer hold times. The Dragonair team is working hard to assist customers as quickly as possible. With the Manage My Booking function back online, passengers already holding reservations will find they can make desired changes via www.dragonair.com

The management also thanks for the hard work of Dragonair staff who have led to the implementation of a system designed to help meet future passenger needs.

Dragonair, an affiliate member of oneworld, is a Hong Kong-based airline operating a fleet of 32 passenger aircraft and serving 33 regional destinations, including 17 cities in Mainland China. Dragonair has been recognised for its product and service quality, and was voted for two consecutive years "World's Best Regional Airline" in the annual World Airline Survey run by Skytrax in 2010 and 2011. Dragonair is part of the Cathay Pacific Group, providing seamless connectivity for passengers to more than 140 cities around the globe.