|December 14, 2007|
Hertz Europe Improves Online And Phone Booking Processes
|Hertz has acted on customer feedback and made it even easier to choose and reserve a car by enhancing its website with feature rich content and upgrading its telephone reservations process. Customers can now enjoy a faster and simpler registration and booking experience, with even more special offers and travel and holiday advice. |
The improved website, www.hertz.co.uk, enables customers to cancel and change prepaid bookings online, without the need to call Hertz. A new memory function allows visitors to leave the reservation process midway and return to it later, through a 'My Reservation' link. High quality vehicle displays now greet customers, with many more car options being presented, incorporating larger images.
A useful currency converter has been introduced and more information is available regarding optional extras offered at each location. Pricing has been made even more clear and it is also now possible to change the language of the website in one sitting. A new search function entitled RightNow Support and Advice has been added to the website to enable customers to easily search for information. With targeted content, the search tool has been designed to answer questions customers may have online.
Customers wishing to become a member of Hertz #1 Club Gold can now register online from start to finish. It is no longer necessary to print, sign and fax the registration forms to the edit centre, so a faster and easier enrolment process can be enjoyed.
For inspirational holiday drive ideas, Hertz has introduced a micro-site, www.lovetheroad.co.uk, which contains insightful information on 14 drives in countries across Europe. The site includes must-see stop-off points for each trip, as well as useful roadmaps outlining each journey. There are also details about Hertz products, services and promotions to help customers plan an enjoyable trip tailored to their requirements and wishes.
The award-winning reservations centre in Dublin has also refined its booking process. It now offers an automated branch locator service for UK callers, which operates via a voice recognition system. Customers can choose to hear information relating to the address, phone and fax number, and opening hours of their selected location. It is also possible to cancel and verify a rental using the system.
The automated system enables Hertz to process calls more effectively while still maintaining a high customer satisfaction level. Calls can be dealt with even more promptly, enabling customers to obtain the required information or service efficiently, even at peak call times to the Centre. A second phase of automation enhancements will see the introduction of modifications to existing rentals, such as dates, time, location and the addition of optional extras.
Lesley Lindberg, Marketing Director at Hertz, said: "Over the years, Hertz has invested heavily to ensure we offer market-leading products and innovative services so that customers can enjoy their journey, whether it is for business or leisure. The enhancements that have been made to the website and reservations centre support this commitment, ensuring our customers receive an exceptional level of service and making car rental as easy as possible."
With the introduction of different vehicle ranges, such as the Fun Collection, Green Collection and Prestige Collection, Hertz offers customers the choice to select the type of vehicle they wish to drive. Optional extras, such as Hertz NeverLost satellite navigation and Hertz Entertainment in-car dvd players enable customers to tailor their travel requirements. Combined with the improved booking service, Hertz continues to develop its offering, so customers can enjoy a great car rental experience.