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 December 03, 2015
HotelREZ Upgrades Call Centre Service With State-Of-The-Art Technology

 Hotel representation company HotelREZ Hotels & Resorts announces this month a full upgrade to its call centre service, TelREZ, following significant technology investment. New HD equipment and core software will provide hotels a full and transparent overview into voice reservations conversion.

After months of careful planning, HotelREZ Hotels & Resorts completes a full upgrade to the call centre technology that powers its voice reservation service, TelREZ. New phone equipment will ensure call quality is delivered in HD, and the underlying software will integrate with the company's own CRM system, giving TelREZ customers a full overview over key performance indicators such as call times, individual agent performance, and most importantly, conversion. Enhanced security features also ensure that PCI compliance is maintained at all times, and customer information remains safe.

TelREZ by HotelREZ is an established hotel call centre solution offering a personal and flexible service including full private label solutions as well as after-hours and overflow support. All calls are answered promptly by a team of highly trained, multi-lingual staff, with an extensive knowledge of the hotels the company represents.

Earlier last year, the UK based company alerted to the fact many hotels, in particular the independents, are still missing out on potential bookings from phone calls, by disregarding this very important channel.


HotelREZ Hotels & Resorts was started in 2004 by Mark Lewis, an experienced hospitality industry professional and entrepreneur. Over the course of a decade the company has grown to be one of the leading hotel representation companies dedicated to marketing and connecting independent hotels with bookers worldwide.

HotelREZ now provides distribution, revenue, sales and marketing services and support to more than 600 hotels and small hotel groups in 27 countries.