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Travel Management

 February 24, 2016
Capita Travel and Events Launches Navigator Service

 Capita Travel and Events announces the launch of Navigator, its new solution aimed at helping businesses with straight-forward requirements, whether this has previously been managed by an agency or not, achieve value for money and duty of care to travellers.

Navigator brings together the essential elements of a business travel and meeting service so businesses can quickly start managing spend smarter. These elements include a free centralised booking service for bookings made online or offline via a team of experts. Navigator customers also have access to Capita Travel and Events' exclusive supplier programme, allowing them to benefit from Capita's market expertise, scale and buying power.

Combined with access to an account management expert, detailed management information, a mobile app and more, the service can help save over 20% on a customer's travel and meetings budget in the first six months and improve businesses duty of care to employees.

Colin Freeman, chief customer officer, Capita Travel and Events, said: "Managing travel and meetings for companies that have had limited or no control before coming to us is nothing new. Navigator is a neatly packaged solution that is clear, simple and low in cost, in order to add value to travellers and allow businesses to quickly start managing spend smarter. Navigator strips back the complex elements of travel and meetings management and can be implemented in days without any set up or booking fees; we wanted to remove any perceived barrier that could be preventing these companies from seeking professional help and advice."

In the event of any emergency, Capita Travel and Events can also generate reports detailing where travellers are due to be for travel and meetings bookings made via Capita. This means travellers can be contacted when necessary to resolve any subsequent travel issues. This not only gives travellers peace of mind but helps employers ensure duty of care.

Colin Freeman adds: "Businesses are increasingly concerned about traveller wellbeing and duty of care, but there are many businesses that still don't know where its travellers are at any given time. Capita Travel and Events gives customers the peace of mind they need because, if there's an issue, a specialist will handle it on their behalf."

Capita Travel and Events

Capita Travel and Events brings together the leading specialists in business travel, accommodation, meetings and events, to create one powerfully unique business. An established business travel portfolio, incorporating Capita Business Travel, BSI, Expotel and Venues Event Management, allows customers to benefit from a new multi-specialist offer without compromise.

Whether customers choose one specialist service, all of them or a combination, Capita Travel and Events provide trusted and proven expertise through one coherent solution.

With an annual customer turnover in excess of over £500m, the combined business employs 900 people across 7 UK sites and provides services for organisations including Santander, EE, Pinsent Masons LLP, Royal Mail Group and E.ON.


Part of Capita plc

Capita is a leading UK provider of technology-enabled customer and business process services and integrated professional support services. With 74,000 people at over 400 sites, including 80 business centres across the UK, Europe, India and South Africa, Capita uses its expertise, infrastructure and scale benefits to transform its clients' services, driving down costs and adding value. Capita is quoted on the London Stock Exchange (CPI.L), and is a constituent of the FTSE 100 with 2014 revenue of £4.4 billion.