G.D.S. / C.R.S.
|December 08, 2003|
Galileo International And United Airlines Expand Previous Agreement
|Galileo International has signed a 10-year contract with United Airlines (UAL) to provide reservations system technology and hosting services, network management and to develop a new Internet booking engine for the airline's Web site, United.com. United will participate in the Galileo GDS through the term of the agreement.|
"Working with Galileo, United can provide a state-of-the art Internet booking engine that will increase efficiency, maximize revenue and, most importantly, enhance customer service," said Bruce Weiner, a leader in United Airlines Strategic Sourcing organization. "We've had a long affiliation with Galileo that today extends beyond hosting services to include the use of Cendant-affiliate NEAT's industry leading packaging technology for UnitedEscapes."
UnitedEscapes is the carrier's online travel packaging service which enables travelers to create personalized, value-priced packages by combining travel on United with car and/or hotel accommodations. United customers will also benefit from ongoing partnerships with Avis and Budget through a variety of programs including Mileage Plus, United.Com Rent a Car Page, Voice Call Transfer, Small Business and Meeting & Groups programs.
Through a strategic alliance with Datalex, a leading provider of e-Business Information Technology (IT) solutions to the global travel industry, Galileo will provide United with one of the most advanced Internet
booking technologies on the market today. The booking engine will serve as the primary platform for United's online distribution strategy and will closely integrate its consumer and other distribution channels. The flexibility, reliability, and scalability of this state-of-the-art technology solution will enable United to respond to changing requirements in a rapidly evolving travel environment. The carrier is expected to reduce costs while enhancing distribution efficiency inventory control yield management and customer service.
United recently joined Galileo's Preferred Fares Select program, providing Galileo-connected travel agencies and their customers with complete access to all of United's published fares for a three-year term. This competitive content includes all fares the airline sells through any other GDS, third-party Web sites or their own Web site and reservation offices. In addition, United and Cendant are also expanding their relationship by implementing promotional opportunities within Cendant's Retail Travel Services group.
"Galileo has had a long and mutually beneficial partnership with United Airlines and we are pleased to not only extend, but expand our strategic partnership with them," said Flo Lugli, senior vice president, Airline Solutions for Cendant's Travel Distribution Services division.
Galileo also provides a number of leading technology solutions to other airline carriers for use in their internal reservation and ticket office environments. These include a next generation faring system, Galileo 360. Fares, which offers state-of-the-art server based fare display, quotation and shopping services to over 40 leading airlines around the world. In addition, a Reservation Sales Solution (RSS) allows airlines access to Galileo's direct computer-to-computer links for instant and secure reservations, seat assignment, and other special travel related services with nearly 300 carriers.